JR
Jaco R
1 reviews | Active since Sept 2014
23 Nov 2018, 10:39
MBD Spamming SMS / MTN Not updating records
I took a new contract with MTN a few months back, since then I have constantly been receiving sms' from MBD Attorneys regarding my Outstanding MTN Account, which I have tried to Explain to both MTN and MBD that I am a new Customer, not the person who had this Number previously, yet I have had no response, instead MBD has since yesterday been spamming me with SMS'! I literally get 1 every 30 minutes! I am running out of patience. Please rectify this!? Please tell them I am not the Previous Account holder, I am a new Customer, which you are going to loose if this continues much longer...
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Replies (2)
MTN South Africa's replyOfficial
23 Nov 2018, 14:09Good day Jaco
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply23 Nov 2018, 14:09
Official
Good day Jaco
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's replyOfficial
26 Nov 2018, 07:18Good day Jaco
Thank you for your post.
Kindly note that the reason you are receiving these sms's from MBD is because your number is linked to your wife's account ( A*** ) which was handed over to MBD. We have made a request for your number to be removed from their systems.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
Kindly note that the reason you are receiving these sms's from MBD is because your number is linked to your wife's account ( A*** ) which was handed over to MBD. We have made a request for your number to be removed from their systems.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply26 Nov 2018, 07:18
Official
Good day Jaco
Thank you for your post.
Kindly note that the reason you are receiving these sms's from MBD is because your number is linked to your wife's account ( A*** ) which was handed over to MBD. We have made a request for your number to be removed from their systems.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
Kindly note that the reason you are receiving these sms's from MBD is because your number is linked to your wife's account ( A*** ) which was handed over to MBD. We have made a request for your number to be removed from their systems.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team