nM
nonjabulo M

1 reviews | Active since Feb 2018

14 Feb 2019, 22:12

mazwi zuma and sizwe schoeman we are still waiting for a response

sizwe schoeman and Mazwi Zuma , your last response to my complaint was the 10th. five days later I am still waiting for confirmation that the account has been rectified and finally closed.

You need to learn to STOP making empty promises to us and give us false hope that you will sort things out. Lebohang and this lady van der merwe lady had sorted this whole thing out i dont know why it resurfaced. You both have promised to sort this out on numerous occassions.

Is this going to take another two years to sort out again? My lawyer had to intervene to gey this sorted the first time around and I was liable for his costs. I am not having this anymore. Action will now be taken against MTN merely because we are promised alot of things of which are never accomplished.

we run businesses , we want home loans and this has affected my credit profile more than anyone can imagine. you two gentlemen have really done nothing to help me at all. As long as you reply to the logged call is enough . well it isn't. We are suffering because of such incompetence.

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Replies (1)
MTN South Africa
MTN South Africa's reply15 Feb 2019, 08:21
Official
Good day 

Thank you for your post.

Please note I tried to reach out to you again, unfortunately there is no answer. I left a voice message again. Kindly note the account's legal status was removed ad an ITC update was sent by our legal administrators. This process takes time. 

Warm regards,
Mazwi Zuma
Complaints Analyst