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Ashika D

1 reviews | Active since Jun 2015

29 Jun 2015, 16:59

May June exorbitant charges

I have still not received any resolution from MTN, regarding the may account and I have further received June bill which amounts to R6200? how is this possible that for the month of May it is 5200 and June 6200? Glenda billings advised me according to the data validation department that the charges are correct. how the hell is this possible? what was downloaded for the amount? I am an individual not a daman business person? <br> <br> please note MTN this matter has ben escalated to carte blanch to investigate as I am not the only person that issues with the billing. I am further taking this to the newspapers. to date no senior manager has called or looked into this? mtn customer service is pathetic.<br> <br> also note I have suspended the debits from going through until you can prove I used so much of data. you must also prove what happened to the data I bought from fnb. failing to od I want the contract cancelled and I will take this to court if need be.<br> <br> you are trying to rip me and I have been patient and waiting for this to be resolved. I will only pay my normal premium I pay of R660.00.<br> <br> <br>

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Replies (1)
MTN South Africa
MTN South Africa's reply11 Jul 2015, 08:58
Official
Hello Ashika04,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

As per the notes on your account Jay Govender has been in contact with you and is assisting you with your query.

Regards
Thabelo
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