RH
Ruan H
1 reviews | Active since Jul 2016
05 Jul 2016, 10:06
May 05
<p>On the 5th of May i cancelled my contact with mtn via telephone, the consultant told me the contract would be cancelled after completing a form that they would send via email, completed the form and they said end May would be my last premium, end June they debuted the premium again and already invoiced me for end July, after 4 calls and 4 emails nobody has come back to me regarding the situation.</p>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
07 Jul 2016, 08:10Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the cell number has been converted to prepaid. The credit has been requested on the 6-7-2016 as per note reference ********** 59. The credit will reflect in +- 5 working days.
Kind Regards,
Alice van der Merwe
REQ: **********
Best regards,
MTN South Africa's reply07 Jul 2016, 08:10
Official
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the cell number has been converted to prepaid. The credit has been requested on the 6-7-2016 as per note reference ********** 59. The credit will reflect in +- 5 working days.
Kind Regards,
Alice van der Merwe
REQ: **********
Best regards,