Matter still unresolved !
<p>REQ: ********** - Itumeleng or Kevin,</p> <p> </p> <p>You've been trying to resolve this issue on my behalf, but the staff at MTN still don't get it! The three credits have been passed where MTN overcharged my account, but the contract price which MTN debited my account with this month is again based on the OVERCHARGE (MTN SP N ********** ********** 054 -295.51) R450.73 is INCORRECT !!! Can you please now get it right. I will return the debit which was passed today as you've again overcharged me with R51.73. STOP this now and get it right. The monthly debit should only be R399.00 and thus, the debit for this month, after the three credits should only be R243.78. I am praying that you will now get it right for once and the remainder of the contract !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the BIS was deactivated on 2016-09-28 which was just before the invoice dated 2016-10-01 finalized which is why the fee was billed on that invoice. We will credit the R51.74 (including vat) that was billed on the invoice dated 2016-10-01, you will no longer be billed for the BIS fee it was last billed on the invoice dated 2016-10-01.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the BIS was deactivated on 2016-09-28 which was just before the invoice dated 2016-10-01 finalized which is why the fee was billed on that invoice. We will credit the R51.74 (including vat) that was billed on the invoice dated 2016-10-01, you will no longer be billed for the BIS fee it was last billed on the invoice dated 2016-10-01.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,