SB
Serge B
1 reviews | Active since Aug 2015
09 Sept 2015, 15:38
Matter not resolved at all
Eventually, a month later, MTN responded on my complain, according to them everything in an order and they sent me report I requested. ****** ***** - Firstly: I've checked my computer few times - on those 2 days (in dispute), I did not do any downloads or updates,so it was impossible to use such an amount of data they charged to my account. Secondly: I never received any reports from them to prove their charges. ****** ******!!!!
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Replies (1)
MTN South Africa's replyOfficial
17 Sept 2015, 09:08Hello sergeb@,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The data charges have been validated as per our last communication to you , here is the ref number: *** issued for your data disputes . should your require further assistance please contact customer care.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Dimakatso
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The data charges have been validated as per our last communication to you , here is the ref number: *** issued for your data disputes . should your require further assistance please contact customer care.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Dimakatso
REQ:***
Best regards,
MTN South Africa's reply17 Sept 2015, 09:08
Official
Hello sergeb@,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The data charges have been validated as per our last communication to you , here is the ref number: *** issued for your data disputes . should your require further assistance please contact customer care.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Dimakatso
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The data charges have been validated as per our last communication to you , here is the ref number: *** issued for your data disputes . should your require further assistance please contact customer care.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Dimakatso
REQ:***
Best regards,