MASSIVE TRAUMA NETWORK

<p>I was sold a ZTE modem data contract by Neo at the Morningside MTN branch on tuesday 13th june. She said she couldn't activate the data SIM card because her "manager" had already left for the day. She told me that the data SIM card would be activated the next day. I checked the next day. Nothing doing. I check the day after (15th) and surprise, surprise, still no internet on my laptop. I phone the activations call center and wasted 3 hours with a consultant who ended up blaming my laptop and the Windows software. I bought the laptop and installed software from Macro Woodmead, so no piracy issues there. So i go back to the same morningside MTN branch with my laptop the next day. The technical "expert" George, tinkers around with the laptop and modem and tells me that he has sent an e-mail to the activations department and that it will be sorted out within 30 MINUTES. This was friday 16th. I give them a whole 24 hours rather than the 30 MINUTES which George told me it would take. I check again on saturday 17th. Still nothing. Google Chrome tells me that there in no internet connection. I phone the 808 MTN call center...they pass the buck to Activations dept...activations say they have aactivated the SIM. I phone George...he promises me that it will be sorted out in another 30 MINUTES...AGAIN. I have lost all faith in MTN MORNINGSIDE at this stage and my wife recommends that i take it up with MTN SANDTON CITY rather. I go to MTN SANDTON CITY. The guy there tells me that I cannot get anything done without going back to mtn morningside because that was the original branch and that also happens to be the biggest branch in Gauteng. I ask him if i can cancel this useless contract before MTN takes any money out of my account. He tells me that i have to hurry back to mtn morningside because they'll close in 15 minutes. We rush back to morningside and speak to another consultant. She tests out another modem with a different sim card...google chrome spits it out in disgust. I point this out on my laptop...she tells me she's not a technical consultant and cannot opine...i ask for a technical...she says he/she has left for the day. So here i am, loyal MTN customer of 15 years...treated with absolute disdain and disrespect...by the biggest branch in Gauteng. I hope the MTN MORNINGSIDE branch manager reads this. If he/she's not already "left for the day."</p>