SvdM
Sean van der Merwe
1 reviews | Active since Mar 2014
13 Aug 2015, 20:19
Massive extra charges and *********** staff
In January I switched to a new contract with a total cost of R129/month. Since then my lowest bill has been R335 without ever going over the free minutes/data. I've complained at the store that messed up every month since March, with no results. They keep promising to contact me with reference numbers and updates, etc. but they have not communicated anything to date (Aug). The only communication has been in store, where they give me long explanations of how it's the fault of the other assistant who isn't there now and that the system is slow and and and ... and I'm very upset.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
17 Aug 2015, 17:08Hello SvdM28,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records you are still being charged for the Hardware fee for your previous package however please be assured that this will be corrected. A request has been escalated to relevant departments for the amount to be removed and for credits to be passed on the amount you have been charged from after the upgrade on the invoice of the 20/02/2015 to invoice of the 20/07/2015.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records you are still being charged for the Hardware fee for your previous package however please be assured that this will be corrected. A request has been escalated to relevant departments for the amount to be removed and for credits to be passed on the amount you have been charged from after the upgrade on the invoice of the 20/02/2015 to invoice of the 20/07/2015.
Kind Regards
Itumeleng Rakoena
REQ:***
MTN South Africa's reply17 Aug 2015, 17:08
Official
Hello SvdM28,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records you are still being charged for the Hardware fee for your previous package however please be assured that this will be corrected. A request has been escalated to relevant departments for the amount to be removed and for credits to be passed on the amount you have been charged from after the upgrade on the invoice of the 20/02/2015 to invoice of the 20/07/2015.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records you are still being charged for the Hardware fee for your previous package however please be assured that this will be corrected. A request has been escalated to relevant departments for the amount to be removed and for credits to be passed on the amount you have been charged from after the upgrade on the invoice of the 20/02/2015 to invoice of the 20/07/2015.
Kind Regards
Itumeleng Rakoena
REQ:***