GL
Grant L
1 reviews | Active since Mar 2009
27 Aug 2015, 07:41
Massive data usage?
It am disgusted with MTN. I have been a client since the last 90's. Normally my account is R1000 odd per month which includes 750mb of data. Suddenly I get a bill for R3500! <br> <br> I went to their offices on the 7/7 and they said it would take a week to get the info in this regards! I cancelled the contract in the store and thankfully kept a copy of the cancellation!<br> <br> After a week .... NOTHING,<br> <br> On the 11/8 I called again.... Again another week! Still nothing!<br> <br> On the 18/8 I called again... They will forward the details... I asked to speak to a manager, not available! I asked that the manager call me back, \ we can't call out!"Was the answer! Seriously"
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MTN South Africa's replyOfficial
27 Aug 2015, 14:45Hello dracks,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the bill in dispute has been validated as correct. The total usage for the month was 4577.44Mb and you are allocated 2048Mb (2Gb) (4577.44 - 2048). The total after this would be 2529.44 and when billed against the out of bundle rate (R0.99), you get R2199.84 (Excl. Vat).
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the bill in dispute has been validated as correct. The total usage for the month was 4577.44Mb and you are allocated 2048Mb (2Gb) (4577.44 - 2048). The total after this would be 2529.44 and when billed against the out of bundle rate (R0.99), you get R2199.84 (Excl. Vat).
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,
MTN South Africa's reply27 Aug 2015, 14:45
Official
Hello dracks,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the bill in dispute has been validated as correct. The total usage for the month was 4577.44Mb and you are allocated 2048Mb (2Gb) (4577.44 - 2048). The total after this would be 2529.44 and when billed against the out of bundle rate (R0.99), you get R2199.84 (Excl. Vat).
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the bill in dispute has been validated as correct. The total usage for the month was 4577.44Mb and you are allocated 2048Mb (2Gb) (4577.44 - 2048). The total after this would be 2529.44 and when billed against the out of bundle rate (R0.99), you get R2199.84 (Excl. Vat).
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,