Massive data usage

<p> MTN reckons we used 3.1 GB of data from the 1.st June up to the 8th of June. I asked for URL proof and IP adress proof to be mailed to me and now i will include the messages! Read for youselves.</p> <p>JUN 7TH, 10:50AM<br />Good morning. I have a internet ****le and the sim card i use number is: ********** 179.<br />the ****le says i have used over 3 GB for the month of June and that is not possible. Can you please investigate and get back to me?<br />JUN 7TH, 4:03PM<br />I am still waiting for your reply?<br />WED 3:39PM</p> <p>Hi Paul,</p> <p>Thank you for your post.</p> <p>Please note that it is nearly 3 GB, as you loaded around 2.8 GB of data on the 2nd of June, and by the 7th of June the data was reaching 3 GB.</p> <p>Kind Regards<br />Mthokozisi<br />MTN Social Media Team<br />WED 5:17PM<br />So you are telling me that i used 2.8 GB data on the 2nd of June?<br />THU 12:19PM</p> <p>Hi Paul Koen</p> <p>Kindly note that we looking into your usage of that day and will revert to you just now</p> <p>Regards<br />Ncikazi<br />MTN Social Media Team<br />I shall wait once more as i have done for the past 72 hours!</p> <p>Thank you</p> <p>Regards<br />Ncikazi<br />MTN Social Media Team<br />How long must i wait for the problem to be resolved?</p> <p>I'll give you feedback before COB</p> <p>Regards<br />Ncikazi<br />MTN Social Media Team</p> <p>We have checked your account and can confirm that by the 3rd of June you had already used 2.7GB and by the 7th it was 3GB</p> <p>Regards<br />Ncikazi<br />MTN Social Media Team<br />THU 5:08PM<br />I would like you to send me proof of that usage! I deny that that amount of data was used. Send me a list of the URL,s visited , amount of data used on each plus the time charts and ip adress used to use the data. I had the same problem last year and the fault was on your side!</p> <p>Should it be sent to ********** <p>For the month of June?</p> <p>Regards<br />Ncikazi<br />MTN Social Media Team<br />Regarding our telephone conversation you can send me the list from the 1st of June until today and please include the ip adress from which the downloads ocurred.<br />FRI 12:58PM<br />I am still waiting?<br />FRI 4:45PM<br />You said that i wouls receive the information just after 11 o, clock this morning and still nothing? Can the matter please be resolved now?<br />FRI 6:15PM</p> <p>Hi Paul Koen</p> <p>Please note that it has been sent to you</p> <p>Kindly allow 2- 24 hours</p> <p>Regards<br />Ncikazi<br />MTN Social Media Team</p> <p>Please advise once received</p> <p>Regards<br />Ncikazi<br />MTN Social Media Team<br />What kind of e-mail server do you use?A postal ***eon?<br />SAT 9:14AM<br />Stil waiting for the ***eon......<br />SUN 9:42AM</p> <p>Hi Paul,</p> <p>Please note we will follow up with Ncikazi.</p> <p>Kind Regards<br />Mthokozisi<br />MTN Social Media Team<br />MON 10:24AM<br />This has been going on for a week! MTN is the biggest circus on earth! Can you please stop your games and send me the proof.<br />MON 1:47PM</p> <p>Hi Paul Koen</p> <p>Please note that the proof is on the URL breakdown of how you used your data bundles.</p> <p>Regards<br />Queen<br />MTN Social Media Team<br />MON 4:52PM<br />So where is the URL breakdown? That is the proof i am waiting for and i stiil have not received anything! You must also supply me with the ip adresses from which the data was used!<br />MON 6:46PM</p> <p>It was communicated with me that your URL report has been sent to you on Friday</p> <p>Regards<br />Ncikazi<br />MTN Social Media Team<br />If you read my messages you will see that i have received nothing.nada.!So either resend or explain?<br />9:13AM<br />I am waiting...<br />11:37AM<br />Still waiting for the proof! I am starting to believe that you can not provide the proof of the data usage! Without proof i will not pay the account.<br />4:31PM<br />And now you are quiet! I will not let this issue go away! I will make this public on helo peter and i will take this further because you are in bridge of contract!<br />Chat Conversation End<br />Type a message...</p> <p> </p>