Martin Benjamin - Super excellent customer service

Good evening, I am writing this email to express my gratitude to the gentleman named Martin Benjamin who assisted me with my call to 135.

I had a long-standing issue with my MTN subscription billing and over of period 12 months; none of the consultants I had engaged were able to resolve the issue for me. The stars must have been aligned when I called 135 yet again on 05 February to try and resolve the issue and my call went through to Martin.

Martin went through pains to make me understand where the billing issue emanated, but most importantly; he presented a solution for the resolution of this long standing billing issue. The call lasted approximately 20 minutes and the whole time he was super patient, expedient and professional.

I am writing to thank this gentleman for his patience with me and for his knowledge of the system and resolution of multiple issues that many a consultant had failed to help me with.

I am pleading with MTN to: - 1st: Train all the call centre consultants the way Martin was trained - 2nd: Consider giving Martin a manager/supervisor position because his level of skill when it comes to customer service surpasses any of the consultants that I have ever dealt with at the Network, and I have been with MTN for almost 15 years if not more.

Martin, I cannot thank you enough. I wish everything the best.