Martin Benjamin for Call centre agent of the year

I reported MTN two times in one week for their poor service, after day 10 I followed up on my problem once again and a gentleman by the name Martin Benjamin took my call. This is where my anger turned into a smile. Martin and his CEO Rob Shuter's office got involved and my problem is solved. Thank you very much Martin, you gave me feedback and followed up, unlike the rest of the call centre with their 2 to 24 hours stories. You went to your engineers that were dragging their feet and made it happen. When I woke up this morning I had a "MOM moment" (moment of magic).

Thank you once again. To mr Shuter, please look after Benjamin, wouldn't mind to have him as part of my champion team at my work...

Kind regards

Roosmarie Trindade