JS
Juan-Pierre Schaper

1 reviews | Active since Mar 2015

28 Sept 2015, 11:17

Marketing Spam at 4:40am AGAIN!!!

This is now the 3rd time I am complaining about this same infuriating issue!<br> <br> Twice before I have complained about MTN sending me UNWANTED messages early in the morning.<br> <br> After the 1st complaint I received a message (after many days of waiting) that I had been removed from all marketing, and won't receive any more messages. Clearly that was false because I continued to get more messages.<br> <br> After the 2nd complaint I got a response (after waiting about 3 weeks) that instructed me to dial *130*603# to remove myself from the annoying marketing. I did it, and got a pop-up message that I had indeed been removed from the marketing list.<br> <br> Yet here we are AGAIN... Yesterday morning at 4:40am I got some more of your ******* spam, and this morning I got another 2 messages at 4:39am and 4:40 respectively.<br> <br> What do I have to do to make you STOP sending me this ****!?!<br> <br> Do NOT give me your standard response about how you understand my frustration etc. because that is all B.S!!!<br> <br> Why don't you give me something useful, like the cell number of your marketing manager so I can send him/her messages at 4:40am!?!<br> <br> I don't want ANY messages from MTN, MTN Rewards, or MTN Y'ello, IS THAT CLEAR!?!

0
Replies (1)
MTN South Africa
MTN South Africa's reply28 Sept 2015, 12:08
Official
Hello JSchaper,

I have sent an email to the marketing team requesting them to ensure that they remove you from their sms database.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Thabelo
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