SP
Silas P
1 reviews | Active since Dec 2013
23 Feb 2015, 12:07
Marketing Spam
I receive a lot of spam sms's from mtn every single day. This is terribly annoying.<br> <br> I contacted the call centre (***) and was told that the marketing messages are sent automatically and there is nothing they can really do about it. She will however forward my number to the team leader and ask him to try but that they will probably not be able to stop the messages.<br> <br> This is unacceptable! I should have the option and be able to stop marketing messages sent to me by MTN.
Helpful (0)
Replies (1)0
Replies (1)MTN South Africa's replyOfficial
02 Mar 2015, 14:01Hello Silpo,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to our Marketing team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to our Marketing team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Best regards,
MTN South Africa's reply02 Mar 2015, 14:01
Official
Hello Silpo,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to our Marketing team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to our Marketing team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Best regards,
