1 reviews | Active since Nov 2010
Marketing **** eats away my airtime
This is not 1 for hellopeter escalation however when i call on the 26th i held on for a total of 2 hours. The only reason i held on was because i ran out of airtime and couldn't make further calls. The agent that i spoke to said that i bought 2 gigs of data through some marketing utility which i did not buy nor receive confirmation. I just bought 500mb for that month. He assured me that it will be received and restored my connection. Service was however good from the agent. He did say they will credit my account with the 2 gigs expenditure. However it has not happen and my airtime is now hits its limit again. At the time I tried every 141 option including using points registering my credit card everything failed. Not too happy with this funny marketing ****... if i want data bundles i will log into the app and get it . I dont need youll to trick me.
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that our records show that you were provisioned with both the 500MB and 1GB data bundles on the 24th of June 2015 and the bundles will expire on the 24th of July 2015. The packet switch data calls were charged for the internet usage between the 15th to the 24th of June 2015 where you did not have any data bundles on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that our records show that you were provisioned with both the 500MB and 1GB data bundles on the 24th of June 2015 and the bundles will expire on the 24th of July 2015. The packet switch data calls were charged for the internet usage between the 15th to the 24th of June 2015 where you did not have any data bundles on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***