Manager of MTN La Lucia store 2 passing the buck

I have been trying to resolve a contract dispute with MTN since June 2015!<br> (My contract does not provide the data/SMS that it should, and so there is a large data bill.)<br> <br> Over the last 8 months the response was that they needed the contract to verify that the contract had indeed been setup incorrectly. Due to poor MTN customer service I only got a summary of the contract in December 2015.<br> <br> The summary invoice clearly shows that the contract was not created correctly and that the SMS/Data should be provided.<br> <br> Since then the La Lucia Mall MTN Store No 2 has now been telling me they have requested the \full contract\", but I have not heard back from them. The store is no longer replying to the emails I send to them, nor are they answering when I call their cell number from my cell. I think they recognise my number now.<br> <br> La Lucia Mall MTN Store No 2 is the worst store I have had to visit. Always complaining that their system is down, system is slow can you come back later, can't find information on the system.<br> It's a real disappointing joke visiting that store.<br> <br> Is MTN going to step in here and do what this poorly run store can't or won't do and correct my contract?!"