MANAGER CURSE AT CUSTOMER AT MTN KOLONNADE MALL
<p>I would like to report a Store Manager at the MTN Kolonnade Branch.</p> <p>She cursed at my husband and accused him of being in her own words: “’n ***ken *****”.</p> <p>Regardless of what the situation, NO MANAGER that is worth his or her title would be allowed to speak to another human being this way.</p> <p>Details of why he was there in the first place can be discussed with him telephonically seeing as she wasn’t helpful with his enquiry as well.</p> <p>His number is ********** .</p> <p> </p> <p>The manager’s name is: Marelet Jansen.<br /> I am going to continue with legal action should MTN not respond to me within 72 hours regarding this unacceptable behavior.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***8
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***8