Manager: Bad attitude

I cannot blame the staff, they were very helpful. Albeit a little slow. It was the manager who completely disrespected me.. I am 26 an entrepreneur and pay my bills on time every month. Maybe it was because I had just come from gym? or my age? The manager from Boksburg elridge centre, did not even greet me. I wanted to upgrade my contract early and was asking how much the pay in penalty would be. This is the question I asked. I know it is possible as I have had more than 1 family member do this. The manager was called to assist me as the sales staff was new and not to sure how to further proceed. The manager came out and did not even say hello to me. I assume I had interupted her break because she came out from the back with a very annoyed look on her face. I was asked where my reference number is. I explained, that I do not have a reference number and I was here to enquire with the actual store as I thought this was the right way to do it. She told me, she cannot help me without a reference number and that there is no way MTN will help me either. If I want to try I must phone the customer care line and take it up with them.

If she had explained this to me nicely, I would have been fine. However she then walked away just leaving me there and the sales staff not knowing what to further do. I said so I must phone them off my own phone, when I am in the store and you could phone them, she said yes.

It was the pure dismissal that really annoyed me, no effort to help.

I also explained to the sales staff that I had two option, upgrade early and pay the penalty or buy a brand new phone. I am willing to spend R12000 on a new phone. If the sales staff had just assisted me, she would have made a great sale.

Instead now I will be going to Makro and buying my phone where I hope that sales staff gives good service and does not judge me for my appearance.

P.S. I DID CALL YOUR CUSTOMER CARE SERVICE LINE WHO WAS EXTREMELY HELPFUL AND KIND . reference number attached.