LJ
Lynette J
1 reviews | Active since Jun 2016
14 Jun 2016, 15:25
Manager Attitude!
<p>I got a new contract and filled out all the forms. I waited for the approval sms and went to collect my iPad just to find that the owner has taken it and given it to someone else! Apparently it was delivered to the wrong store...NOT MY PROBLEM! She just said doesn't matter how angry I get she can't do anything!</p>
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MTN South Africa's replyOfficial
14 Jun 2016, 18:35Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ: **********
Best regards,
MTN South Africa's reply14 Jun 2016, 18:35
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ: **********
Best regards,