vG
vinolan G
1 reviews | Active since Mar 2016
05 Mar 2016, 12:16
manager at mtn Lindiwe accuses
Manager at mtn mall at carnival has a bad attitude and accused us of dropping the phone. This is after counter staff said he will replace the phone as per the 7 day exchange policy. The phone has not been dropped the screen jumps every now and then. There is no damage on the phone. I think this manager needs to be dismissed for saying that I dropped the phone in front of staff and customers.
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MTN South Africa's replyOfficial
07 Mar 2016, 09:37Hello vinolang,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the management team of the MTN store in Carnival mall for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Kind Regards,
Zukiswa
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the management team of the MTN store in Carnival mall for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Kind Regards,
Zukiswa
REQ:***
MTN South Africa's reply07 Mar 2016, 09:37
Official
Hello vinolang,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the management team of the MTN store in Carnival mall for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Kind Regards,
Zukiswa
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the management team of the MTN store in Carnival mall for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Kind Regards,
Zukiswa
REQ:***