RB
Ronald B
1 reviews | Active since Oct 2012
13 Aug 2015, 09:48
Management Refuse to Take Action
My Warranty Claim to replace my Handset was approved on the 16th of June 2015. MTN confiscated my handset and Corporate was supposed to replace it. For the past eight weeks they just ignored me and refused to replace my handset, although I must pay now for two month for the service.<br> <br> Even the people working for MTN complaint on E-mail to me that they are frustrated with the lack of feedback from Management to resolve my issue.<br> <br> what a disaster to sign a contact with such a company where Management refuse to react on customers complaint??????
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MTN South Africa's replyOfficial
07 Sept 2015, 10:45Hello Ronnie Barnard,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the system shows that you have received the replacement handset. Please also be advised that a credit of R698.00 was passed on 2015-08-20 for the delay in the HVRC process.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the system shows that you have received the replacement handset. Please also be advised that a credit of R698.00 was passed on 2015-08-20 for the delay in the HVRC process.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply07 Sept 2015, 10:45
Official
Hello Ronnie Barnard,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the system shows that you have received the replacement handset. Please also be advised that a credit of R698.00 was passed on 2015-08-20 for the delay in the HVRC process.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the system shows that you have received the replacement handset. Please also be advised that a credit of R698.00 was passed on 2015-08-20 for the delay in the HVRC process.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***