management has still not resolved the problem

My wife posted a complaint on hello peter regarding her account and mine. MTN didn't even bother to pick up the phone and contact us to try and assist instead they send a reply back on hello peter which was not at all relevant to the complaint we had..... totally pathetic. My wife has subsequently closed her MTN account which she has had since the day cell phones have come out...Nice one MTN, is that how you treat loyal customers...... I am on my way to see my lawyer regarding MTN, as no one is prepared to pick up the phone and assist us with our query, I want MTN to phone me and to assist me with my query - I WANT TO CANCEL