Management could learn from consultant

Compliment to Mr Phineas Ngoepe who provided outstanding service when replacing ****** handset and included insurance process in part of routine procedure. This confirms what I have always expected from MTN -their consultant notifies insurance as part of the process. This was not done in January 2014 by consultant and MTN denied any responsibility. Pity management does not offer any kind of service or customer care and refuse to be accountable for their admin error. Training opportunity lost and expensive lesson learned by soon to be ex-customer. Mr Ngoepe MAY have saved a customer with 3 contracts. Astonishing that management don't care about customer retention. Well done Mr Ngoepe - you are a credit to MTN!!