MAN *******
I took my phone in for repairs first week of June an I was told it will take up to 3 weeks and I had no problem. Ayanda the consultant told me she would call me and tell me how much it will cost I waited and never got that call. Went to the branch over 10 times to find out what's happening and each time I go Ayanda is either off, on lunch or in training . I am told there's nothing anyone can do she will cAll me back when she comes back which never happens
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MTN South Africa's replyOfficial
10 Sept 2018, 13:50Good day Bonan***e Thenjiwe Phakathi
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the Regional Management team for urgent attention and to contact you directly with feedback .
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Dinesh Kowlasar
Complaints Management team
Best regards,
MTN South Africa's reply10 Sept 2018, 13:50
Official
Good day Bonan***e Thenjiwe Phakathi
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the Regional Management team for urgent attention and to contact you directly with feedback .
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Dinesh Kowlasar
Complaints Management team
Best regards,