AM
Annnah M
1 reviews | Active since Mar 2016
21 Aug 2018, 08:36
MAMPARA NETWORK
the BOZZA NETWORK as the claim is the worst network provider ever. i took out a contrant with the MAMPARA network 4 months back and it has been hell the worst decision of my life. since taking out the contract for 669 the has not been a correct debit order that they have put through. the first debit in may was R718 and i called the call centre after that debit to find out why they debited that amount they told me it was the pro rata as well is my monthly debit of R669 so i was like oh cool makes sense. 2nd month they debit R501.20 so i decide to go enquire again why so little was debiting they told me they dont see nothing wrong because on the system thats the amount due. 3rd debit they took R501.13 again i went back to southgate MTN where i spoke to the manager there which is Kgomotso and now the story is they haven't been debiting for the device they just debited for usage and subscriptions. i ask what subscriptions are you referring to because i asked for these lines to be a top up and not an open line and she says the one line is an open line i was livid and i called bongani who is the person that opened the contract for me at southgate branch and he agreed that i didn't want an open line so i asked who will be paying for that mistake and the nerve they said "you as the account hold are liable" liable for what for their employees incompetence liable for them having system issues that cause the device not to be billed liable for what? and now the 4th month they debit R680 why? why cant they just do the right thing. is that too hard to ask for, if you want peace stay away from the MAMPARA network because it will bring you unhappiness and stress. they logged me a total of three queries and all have been resolved but the problem still persists wow. ref:1- ********** 8246 :1- ********** 9443
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MTN South Africa's replyOfficial
22 Aug 2018, 20:16Thank you for your post.
We sincere apologized for any inconvenience incurred.
May invoice E***: Cell number: ***
We pick up that cell number *** was billed as well for content charges.
Kindly be advised that any services used on the sim card not included with the contract package will be charged to the account or against airtime, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
The content service used was for BASEBONE PTY LTD (Facebook Directory. Click below ), we have sent the request to the content provider to remove this service for you, SMS will be sent to you once the service has been removed.
Your unsubscribe has been logged as #***.
You may contact the content provider for any further assistance .
*** (email address)
*** (contact number).
This line was billed as well for self help service Wholesale billing charges activated by yourself on the device by using the short code 136 and calls. This charge is valid.
May 2018 invoice:E***
Cell *** was only billed extra for the prorate charges, The next invoices billed normal subscription fee.
Debit order for R718.86 the May invoices paid over to MTN on the 21-5-2018, account balance on the 21-5-2018, R0.00.
Invoices for June added to the account for both lines.
Invoice E*** for cell number 0*** billed for content charges only. Invoices for E*** for cell *** normal subscription billing. Account balance on the 11-6-2018 -R501. 20. Debit for R501.20 paid over to MTN 20-6-2018. Balance on the 20-6-2018 R0.00
Invoices for July added to the account for both numbers:
Invoice for cell *** invoice number E***billed for data, calls and content. Invoice for cell *** billed normal subscription fee, no extra charges. Debit for R501.13 paid over to MTN on the 20-7-2018, account balance on the 20-7-2018-R0.00
Invoices for August added to the account for both numbers:
Invoice E*** for cell *** billed for call charges. Invoice E*** for cell *** billed for promo fee. Debit for R680.89 debited on the 20-8-2018. Account balance R0.00 20-8-2018.
The account was not billed for 3 months for the promo fee for the device. The device HUAWEI P20 PLUS . Going forward this device fee will be added on the invoices until the contract expires. 2020-04-14.
The account will be credited as follows due to usage limit failed on the network.
*** May 2018 invoice R53.02 for calls
*** June 2018 invoice R0.27 calls
*** July 2018 invoice *data R2.73 + calls R48.42
*** August 2018 invoice calls R7.58
R112.02 + 15% vat=R128.82
The credit for R128.82 will reflect in 2 days on the account.
The account will not be credited for content or self -help wholesale billing service fee .
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply22 Aug 2018, 20:16
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
May invoice E***: Cell number: ***
We pick up that cell number *** was billed as well for content charges.
Kindly be advised that any services used on the sim card not included with the contract package will be charged to the account or against airtime, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
The content service used was for BASEBONE PTY LTD (Facebook Directory. Click below ), we have sent the request to the content provider to remove this service for you, SMS will be sent to you once the service has been removed.
Your unsubscribe has been logged as #***.
You may contact the content provider for any further assistance .
*** (email address)
*** (contact number).
This line was billed as well for self help service Wholesale billing charges activated by yourself on the device by using the short code 136 and calls. This charge is valid.
May 2018 invoice:E***
Cell *** was only billed extra for the prorate charges, The next invoices billed normal subscription fee.
Debit order for R718.86 the May invoices paid over to MTN on the 21-5-2018, account balance on the 21-5-2018, R0.00.
Invoices for June added to the account for both lines.
Invoice E*** for cell number 0*** billed for content charges only. Invoices for E*** for cell *** normal subscription billing. Account balance on the 11-6-2018 -R501. 20. Debit for R501.20 paid over to MTN 20-6-2018. Balance on the 20-6-2018 R0.00
Invoices for July added to the account for both numbers:
Invoice for cell *** invoice number E***billed for data, calls and content. Invoice for cell *** billed normal subscription fee, no extra charges. Debit for R501.13 paid over to MTN on the 20-7-2018, account balance on the 20-7-2018-R0.00
Invoices for August added to the account for both numbers:
Invoice E*** for cell *** billed for call charges. Invoice E*** for cell *** billed for promo fee. Debit for R680.89 debited on the 20-8-2018. Account balance R0.00 20-8-2018.
The account was not billed for 3 months for the promo fee for the device. The device HUAWEI P20 PLUS . Going forward this device fee will be added on the invoices until the contract expires. 2020-04-14.
The account will be credited as follows due to usage limit failed on the network.
*** May 2018 invoice R53.02 for calls
*** June 2018 invoice R0.27 calls
*** July 2018 invoice *data R2.73 + calls R48.42
*** August 2018 invoice calls R7.58
R112.02 + 15% vat=R128.82
The credit for R128.82 will reflect in 2 days on the account.
The account will not be credited for content or self -help wholesale billing service fee .
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,