PS
Pieter S
1 reviews | Active since Feb 2013
19 Apr 2015, 09:01
Mall of the North horrible service
so the door is open 5 MINUTES BEFORE 9. When I go in I am told that this place only opens at 9. People inside playing on their cellphoned but please we do not provide service before 9! Typical
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Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
03 May 2015, 10:38Hello pietersla,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
MTN South Africa's reply03 May 2015, 10:38
Official
Hello pietersla,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***