Making it difficult to cancel a contract

MTN South Africa why do you make it so difficult so terminate a mobile contract? Firstly we can't send an email or by written notice any longer so I am forced to phone your call centre, which is probably one of the worst experiences one can have - it takes forever just for someone to answer the call.

Now I am told I can't give the notice now because my contract only ends on the 11/05/2026 so I have to call on the 11/04/2026. When I question the logic behind that, I am told that the system won't allow it. I'm not asking for an early cancellation but I am giving you sufficient notice, more than just the 30 days required.

We don't have time to constantly try to call a Call Centre where we wait for over 10-15 minutes just to speak to someone & now your expectation of me is to call on a Saturday, 11/04/2026.

Surely the notice I am giving now should suffice.