1 reviews | Active since Mar 2009
Makes you feel less than an number
I was forced to join MTN when Nashua Mobile went under. What a sad day!! MTN are useless. The service is shockingly dismal. You may or may not get your invoice. If you do, your personal details including your name will probably be incorrect. You probably won't be able to speak to a human to get help when you phone them, that is if you can find their well hidden support phone number on their (unsafe) website. If eventually you get to speak to someone there, you will be treated to some really rude individuals. At the end of the call, instead of saying goodbye, they just cut you off. Hey why say goodbye to your clients? Who knows maybe they had another query? Clearly the management team at MTN are only interested in raking in the money and don't give a damn about their clients. This is evident from the service, through email, physical mail, website and telephone conversions. \Give us your bucks and don't bug us"attitude.<br> I have finally found a company to rival the City of Joburg for poor service. Congratulations"
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. All the points you have raised has been escalated to the relevant management team for urgent attention.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Regards
Zelephi
REQ:***
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. All the points you have raised has been escalated to the relevant management team for urgent attention.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Regards
Zelephi
REQ:***