RK
Rowena K
1 reviews | Active since Mar 2017
06 Mar 2017, 10:05
Make your minds up!
<p>In December I did not pay my account. I called a consultant in January to arrange payment of the account for December and January together. I was given an amount to which I paid in full. It's hard to see what my statement details are because I do not get emails from MTN. I do however get SMS reminders. </p> <p> </p> <p>On the 22nd I received a "Friendly Reminder"that R399.76 was due by 25 Feb. So Ok I owe mtn R399.76 right? Cool, I pay R400. (hate cents). I get an sms today, my outgoing service has been suspended. NOT COOL. I call a consultant and I am told I still owe R399. Please can someone at MTN explain to me CORRECTLY what is going on. </p>
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MTN South Africa's replyOfficial
06 Mar 2017, 20:58Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that we have reconnected your line as per payment of R400.00 received it will take within 2-24hrs for you to have service available.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply06 Mar 2017, 20:58
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that we have reconnected your line as per payment of R400.00 received it will take within 2-24hrs for you to have service available.
warm regards
mike
REQ:***
Best regards,