Major struggle to upgrade

So I went to Wonderboom junction to upgrade on the 5th of October to no avail.Then went to your Pretoria CBD MTN store to upgrade my mobile device on 12th of October,ordered 2 Samsung S20Fe devices as well as 2 Samsung active watches. Because the color was not available in store the lady said se would phone me back to confirm. The lady phoned us back telling us that she has ordered it from the supplier and it would take 3 days to a week to arrive. Went there yesterday afther not receiving any information from her side. It has now been 2 weeks since the date that it has been ordered just to be told that she can't help us because the supplier has not yet responded to her emails. Now what the hell am I as your customer supposed to do? I've been sent all over just to be told to now go to MTN direct in Menlyn. Why do you then have branches? The month is coming to an end so these deals will also expire!

It has been the worst service as yet!

I will be awaiting your call to resolve this issue ASAP