YH
Yaseen H
1 reviews | Active since Oct 2012
04 Nov 2015, 17:25
Major ***** by MTN
This is not a complaint, this is a major ***** issue that needs to sorted ASAP<br> <br> My wife did an upgrade at MTN Canal Walk in October, end of the month when debit orders goes off she notice a total over over 10K coming from MTN, when she inquired they told her 4 new contacts were opened up under her name and airtime was purchased as well,<br> <br> i expect this to be rectified immediately <br>
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MTN South Africa's replyOfficial
05 Nov 2015, 08:07Hello hypnotic,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that you did not provide your wife's ID number or one of the cell cell phone numbers on her name for us to be able to check.
The matter has been escalated to MTN Stores in Canal Walk for assistance.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that you did not provide your wife's ID number or one of the cell cell phone numbers on her name for us to be able to check.
The matter has been escalated to MTN Stores in Canal Walk for assistance.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply05 Nov 2015, 08:07
Official
Hello hypnotic,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that you did not provide your wife's ID number or one of the cell cell phone numbers on her name for us to be able to check.
The matter has been escalated to MTN Stores in Canal Walk for assistance.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that you did not provide your wife's ID number or one of the cell cell phone numbers on her name for us to be able to check.
The matter has been escalated to MTN Stores in Canal Walk for assistance.
Regards
Nompumelelo
REQ:***
Best regards,