Major disrespect complaint - Part 2

Again we are at this point MTN, why do I do this to myself I ask? Last week I waited for my phone to be delivered and only a sim card arrived, Its been 2 weeks now and I still don't have a phone, So at what point do you think you will just give me basic service and give me what I need? just asking? I am beyond disappointed and angry at this stage, this is clearly my last contract with you, I just can't deal with your abuse, this is a toxic relationship MTN, you just take and take but give nothing in return. Thank you for nothing, hopefully I will get my phone before the new year, your call!!!! Your sincerely, Tired client