1 reviews | Active since Jun 2012
Made payment arrangement, outgoing calls suspended
On the 2nd and 3rd of September I phoned the call center to make arrangements to payoff my account. I phoned in and made an arrangement ahead of time so that my calls would not be suspended, but now my outgoing calls are suspended. I made an arrangement to pay R450 on top of normal invoice for 6 months. <br> I ve already made my first payment, I paid R470 on the 16th of September. And my outgoing calls were still suspended on the 17th of September.<br> The worse part is that I now cant contact the the call center (808), when I contact the normal 808 number it says that my contract does not exist, so I am completely unable to speak to a consultant about the situation. <br> I just want my arrangement to be honored, and my phone connected again.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to call but no answer. The account balance is now R 2,845.91, Note that the payment for R470.00 has been received. Payment arrangement cannot be done for 6 months. Payment arrangement can only be set up for 3 months.
We have set up the arrangement for 3 months only, the balance for R2845.91 includes the September invoice, note that the future invoices that will be added to the account need to be paid with the arrangement. The system did work this out for you.
1. 30-9-2015 R426.89
2. 30-10-2015 R806.34
3. 30-11-2015 R806.34
4. 30-12-2015 R806.34.
We have opened the line for you. You can email our Credit management department o assist you with further feedback regarding payment arrangement, the email address *** .
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to call but no answer. The account balance is now R 2,845.91, Note that the payment for R470.00 has been received. Payment arrangement cannot be done for 6 months. Payment arrangement can only be set up for 3 months.
We have set up the arrangement for 3 months only, the balance for R2845.91 includes the September invoice, note that the future invoices that will be added to the account need to be paid with the arrangement. The system did work this out for you.
1. 30-9-2015 R426.89
2. 30-10-2015 R806.34
3. 30-11-2015 R806.34
4. 30-12-2015 R806.34.
We have opened the line for you. You can email our Credit management department o assist you with further feedback regarding payment arrangement, the email address *** .
Kind Regards,
Alice van der Merwe
***