Made for Me XL package deal

Good day. Herewith I wish to lodge a complaint in regard to my cellphone contract (upgrade) from Samsung Galaxy S6 edge+ to Samsung Galaxy S8+. On the 3 rd of December 2017, I went to Mtn shop store code 0344 to upgrade my cellphone, I informed the store staff that on my contract I have a data share option on my Samsung galaxy S 6 edge plus which me and my wife uses together on my phone. I asked the person who was helping me when I was in store if when I upgrade to my new phone I will still be able to do data sharing with my wife on my new package option MTN Made for me XL. I was informed by the staff member that I will be able to still do data sharing with my wife on the new package deal. In January 2018 when I started on my new package deal, I saw that my wife can't connect to my data share option, we went to the store to question why the data share is not working anymore. The staff checked on the system and informed us that we r still linked on the data sharing, they rectified and refreshed it on the system and informed us that we must switch of both our phones take out the cim cards and that our phones will be able to do data sharing again. We did it and still our phones would not do data sharing. We proceeded back to the store to enquire why our phones are still not able to do data sharing, we were informed by the staff member that I must take my wife of the data share option on my phone and then connect her again on my data share option which I proceeded to do, but still no success. I went back to the store again and spoke to the store manager Sylvia who queried mtn in regard to the problem I was experiencing. I was only then informed after about 4 weeks of querying and going to the store that there is no data sharing option on my new package deal MTN Made for me XL, AFTER Enquiring at MTN headquarters. I feel that I was misinformed by the staff at the store about the package deal I was taking. If I knew that I would not be able to do data sharing with my wife on the aforementioned package deal i would not have taken the package deal but would have looked for a phone that was able to do data sharing . I was also informed by Sylvia the store manager that she will query if it is possible for me to go back on my previous package deal that is able to do data sharing, but that I must then pay a claw back fee in this regard, I feel that I was misinformed by the staff about the package deal and will not have to pay any claw back fee should I then choose to go back on my old package deal as I was misinformed by the staff in store. I also had a look at the booklet that was provided to me in store in December 2017 and nowhere in the brochure at the package deal MTN Made for me XL does it stand that the package deal is not able to do data sharing. The employees of the MTN store where i did my upgrade assured me that at the time of my upgrade they were not informed of the no data sharing exsclusion on the new package.I feel that you're staff was misinformed by the brochure provided to them in store by MTN HEADQUARTERS and that it was a shortcoming of MTN in this regard. I am still waiting untill today for feedback from the manager of the store about the aforementioned matter. It's been +/- 7 weeks now and i would appreciate a speedy and satisfactory resolution to this matter as it is really a problem for me and my wife. I need the data sharing option to be restored. Please give this matter attention soon as possible.Thank you.

Mr Botes