JW
Janine W
1 reviews | Active since Oct 2018
07 Feb 2019, 18:50
Made for home package
Not even worth that one star. I would award you no stars for the service i have received over the past 5 months, no resolution and no attempt to even resolve my query. Ludacris from bad to worse everytime.
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Replies (1)
MTN South Africa's replyOfficial
08 Feb 2019, 08:56Good Day Janine
Thank you for taking time to raise your concerns with MTN.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly note that this matter will be escalated to our support team and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
Thank you for taking time to raise your concerns with MTN.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly note that this matter will be escalated to our support team and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
MTN South Africa's reply08 Feb 2019, 08:56
Official
Good Day Janine
Thank you for taking time to raise your concerns with MTN.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly note that this matter will be escalated to our support team and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
Thank you for taking time to raise your concerns with MTN.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly note that this matter will be escalated to our support team and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management