Made contact again but no response 7 + months

Really this is pathetic, I have gone out of my way to again make contact by email because as I am sure the public knows you just get no assistance from calling MTN and guess what??? 17 days and no response again. Jay Govendor head of executive help desk really does not give a ****, time to maybe allocate this to someone else. People of South Africa be warned MTN is no longer the company they where, just look at the amount of complaints on Hello Peter, they are worse than Telkom when it comes to customer service. Be warned!!! Oh I got my invoice from MTN and it was on a zero balance owing. I thought hey maybe they done something, nope called the help desk and was shuffled between people, but they confirmed my debits for the next 2 months, so even there invoice system is totally *****ed when you send out invoices and statements with a zero balance showing but still debit certain amounts, MTN how the **** am I supposed to know what I owe you when you send me zero balances.