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Geodrey Percy-Khanyile
1 reviews | Active since Jul 2019
17 Jul 2019, 18:45
Mad As Hell 5 f days later
The utter disappointment and disgust that I'm feeling towards mtn is beyond words. Not only was all my data not loaded on my sim card but there was no apology. On Friday the 12th I was promised by Itumeleng that it will be sorted within the next 2-24hrs and it is almost Friday again. If my data is not loaded I will reverse my debit order and cancel my contract and if MTN thinks I'm going to pay a cancellation be or any of that **** they have another thing coming. They never had a problem debuting my account but I have to struggle with them keeping their side of the deal.
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Replies (2)
MTN South Africa's replyOfficial
18 Jul 2019, 15:40Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
MTN South Africa's reply18 Jul 2019, 15:40
Official
Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
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Geodrey Percy-Khanyile's updateReviewer Update
18 Jul 2019, 15:52I dont need rhis generic template of a response not after I was promised 2-24hrs. I want a solution pronto. All I know is I'm reversing the debit order as soon as it goes off. You *****s
GP
Geodrey Percy-Khanyile's update18 Jul 2019, 15:52
Reviewer Update
I dont need rhis generic template of a response not after I was promised 2-24hrs. I want a solution pronto. All I know is I'm reversing the debit order as soon as it goes off. You *****s