MH
Matthew H
1 reviews | Active since Mar 2015
27 Mar 2015, 15:11
M.T.HEADS
I'm upset beyond believe - the service I have received from MTN theses last few month was absolutely appalling. Both the MTN stores in Centurion are filled with rude and useless consultants that were unable to assist me with something as simple as a migration. Having lost my faith in the competency of the retail stores, I then decided to phone the call centre for assistance... What a waste of time that has been... 40min on hold WITH NO ANSWER? 40 min of my time down the drain and that all to no avail. I find this absolutely unacceptable. You call yourselves a service provider? Where the hell is the service? <br>
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MTN South Africa's replyOfficial
08 Apr 2015, 16:14Hello Draven92,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
It's unfortunate that this matter has snowballed to the point that you no longer wish to migrate to the sky package.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
It's unfortunate that this matter has snowballed to the point that you no longer wish to migrate to the sky package.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
Best regards,
MTN South Africa's reply08 Apr 2015, 16:14
Official
Hello Draven92,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
It's unfortunate that this matter has snowballed to the point that you no longer wish to migrate to the sky package.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
It's unfortunate that this matter has snowballed to the point that you no longer wish to migrate to the sky package.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
Best regards,