M really tired mtn

I think this is the spot you respond me on.... I requested settlement amount on the 28/29 April 202 from your retentions unit whereby I was assisted by Bosego he quoted 2241,68 valid until 10 May 2020 i made immediate payment and sent proof of payment and requested account be closed by email no respond received I tried to phone several times from yesterday they transfer me to retentions and with no luck no one is answering by you please close account and send confirmation letter to my email