aH
andre H
1 reviews | Active since Sept 2014
13 Jan 2016, 16:11
LYN NOG NIE GEAKTIVEER NIE
VERW : ***. HI, KRY GLADNIE ALICE VAN DER MERWE IN DIE HANDE NIE. HAAR FOON LUI NOU AL VIR 5 DAE. WAS BY MTN HULLE KAN OOK NIE HELP NIE. DIE EEN LYN IS NOG STEEDS NIE GEAKTIVEER NIE. OP SISTEEM WYS HY IS AKTIEF MAAR NOG STEEDS IETS FOUT MET DIE BILLING WAT NIE GE-UPDATE IS NIE. WEET NIE HOEKOM IS DAAR MTN TAKKE NIE WANT HULLE KAN NIE HELP AS MENS INGAAN NA NN TAK NIE!!! CUSTOMER CARE ANTWOORD NIE!!! HOEKOM MOET EK BETAAL AS DAAR NIE N DIENS IS EN ONS KAN NIE DIE FOON GEBRUIK NIE. EK GEE OP!!!! MOEG GESUKKEL!!!<br> <br> ANDRE HOFMEYR<br> ***
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MTN South Africa's replyOfficial
16 Jan 2016, 09:51Hello isabellahofmeyr,
We are truly sorry for any inconvenience caused and for the delay with the matter being resolved.
We can confirm that the credit of R5591.10 has been approved and is reflecting on the account. Both lines (voice & data) was reconnected, however you will need to get the voice number ending with 3504 registered for RICA.
Also note that due to no payments that were made while the matter was being investigated, there is an arrears amount of R3987.24 for your invoices from the month of September 2015 whereby a payment of only R850.00 was received up until January 2016.
Please take your ID book and latest proof of residence to any MTN store or Pep Cell store to get the SIM card registered for RICA.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delay with the matter being resolved.
We can confirm that the credit of R5591.10 has been approved and is reflecting on the account. Both lines (voice & data) was reconnected, however you will need to get the voice number ending with 3504 registered for RICA.
Also note that due to no payments that were made while the matter was being investigated, there is an arrears amount of R3987.24 for your invoices from the month of September 2015 whereby a payment of only R850.00 was received up until January 2016.
Please take your ID book and latest proof of residence to any MTN store or Pep Cell store to get the SIM card registered for RICA.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply16 Jan 2016, 09:51
Official
Hello isabellahofmeyr,
We are truly sorry for any inconvenience caused and for the delay with the matter being resolved.
We can confirm that the credit of R5591.10 has been approved and is reflecting on the account. Both lines (voice & data) was reconnected, however you will need to get the voice number ending with 3504 registered for RICA.
Also note that due to no payments that were made while the matter was being investigated, there is an arrears amount of R3987.24 for your invoices from the month of September 2015 whereby a payment of only R850.00 was received up until January 2016.
Please take your ID book and latest proof of residence to any MTN store or Pep Cell store to get the SIM card registered for RICA.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delay with the matter being resolved.
We can confirm that the credit of R5591.10 has been approved and is reflecting on the account. Both lines (voice & data) was reconnected, however you will need to get the voice number ending with 3504 registered for RICA.
Also note that due to no payments that were made while the matter was being investigated, there is an arrears amount of R3987.24 for your invoices from the month of September 2015 whereby a payment of only R850.00 was received up until January 2016.
Please take your ID book and latest proof of residence to any MTN store or Pep Cell store to get the SIM card registered for RICA.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***