LYING TO MAKE A SALE

On the 18th of January 2024 at around 13h00, I visited the small MTN branch in Northgate Shopping Centre in Randburg. I was approached by a staff member whom I told I wanted to upgrade my phone. I was directed to counter 4 which was manned by Sithembiso Mzolo. I told him I wanted an iPhone 14 Pro Max, to which he answered they only have the iPhone 15 Pro Max in stock. I was happy to go ahead with that phone at which time his colleague came to me with the Oppo Reno10 Pro Plus. When I asked him what made the Oppo better than the iPhone 15, Sithembiso told me with an iPhone one has to purchase apps and pay for storage, whereas none of that is necessary with the Oppo. Not having used an iPhone before I knew no better and went ahead with the purchase.

Upon my return home, my son who has only ever used an iPhone told me this is untrue and that I had been deliberately misled. Less than 24 hours later I returned to the Northgate branch on the 19th of January at around 11 am where my request to return the phone and exchange it for my original request was rejected. The store manager, Mpho, refused the exchange saying that because I signed a contract it can't be exchanged even when I told her in front of Sithembiso, wearing Oppo merchandise, that I had been deliberately misled to believe the Oppo is better than the iPhone. When I asked her what about the 7-day cooling off period, she rejected that too.

I have been a long-standing MTN client and am very disappointed that I was deliberately misled by MTN's staff after I said my first choice was an iPhone. MTN's staff deliberately mislead and manipulated me into buying something that they'd **** about in order to get their brand sold. The sales person was wearing Oppo clothing, thus I conclude it was in their best interest to get the sale.