GO
Gawie O
1 reviews | Active since Feb 2015
30 Mar 2015, 17:23
Lying about refund
My account for March is still R99. NO REFUND HAS BEEN MADE. This is now 9 months !!!<br> Still not done. Taken my sel account to Vodacom because of this. Will cancel this data contract as soon as i can !!! Please read what he said. It is not our intention to displease you. Must i be happy because he is lying to me ???? MTN customer relations stinks !!! A*** Cellphone number ***<br> Hello GawieO,<br> <br> Thank you for bringing this to our attention. <br> <br> I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that we have credited your MTN account with R 20.00.<br> <br> Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. <br> <br> Best regards<br> Mantoa<br> REQ:***<br>
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MTN South Africa's replyOfficial
14 Apr 2015, 15:12Hello GawieO,
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, with regards to the previous previous queries the R 20.00 credit was passed on your account on the 09-03-2015. The package is for R 99.00 because you were billed R 119.00 initially hence the R 20.00 discount fee the amount is R 99.00.
Best regards
Mantoa
REQ:***
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, with regards to the previous previous queries the R 20.00 credit was passed on your account on the 09-03-2015. The package is for R 99.00 because you were billed R 119.00 initially hence the R 20.00 discount fee the amount is R 99.00.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply14 Apr 2015, 15:12
Official
Hello GawieO,
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, with regards to the previous previous queries the R 20.00 credit was passed on your account on the 09-03-2015. The package is for R 99.00 because you were billed R 119.00 initially hence the R 20.00 discount fee the amount is R 99.00.
Best regards
Mantoa
REQ:***
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, with regards to the previous previous queries the R 20.00 credit was passed on your account on the 09-03-2015. The package is for R 99.00 because you were billed R 119.00 initially hence the R 20.00 discount fee the amount is R 99.00.
Best regards
Mantoa
REQ:***
Best regards,