Lured into ********** 24 month contract under false pretenses

I was called by one of MTN’s agents on the 15th of March, and told if I upgraded my account I would have my payments lowered from R430 a month down to R390 month. I would receive 4 GB of data instead of 350 MB, and receive more minutes and so on. In addition to that I was promised a 32 inch Hisense LED tv and a new Hisense Smartphone, and was told both would be delivered to me in the next 7-14 working days. I was also promised by the agent there were no hidden or extra fees to activate all these new wonderful promises he had made.

3 days later, the Hisense phone was delivered, with no TV. Instead, there was a sticker with a voucher code. To input a code on a website to “claim” my new free TV. Not what the agent said at all, but fine. I went onto the website and to my surprise, the website informed me this promotion “had ended”. And the TVS were all out of stock!

I have since sent 11 emails to MTN and Hisense, and to this date have only been told “sorry for the inconvenience, this has been escalated, the agent involved will be disciplined”.

Meanwhile, I have been locked into a ********** contract, I was lured into the contract under false pretenses, and now I am simply being ignored.

In addition to that, my monthly repayments have gone UP, not down to R390 as promised.

MTN, get back to me immediately on this. I waited weeks before resorting to Hello Peter and I will now go about posting on my Facebook - until you respond and tell me what you’re going to do about this.