LK
Louise K
1 reviews | Active since Feb 2011
01 Dec 2015, 11:54
LTE WITH NO 30GB DATA - THE GLEN MTN SUCKS
Once again for the 3rd upgrade in row i have nothing but EMPTY promises from MTN. I upgraded 2 x lte contracts (Cell and WiFi) to get 30GB on each for free for a month and once again it was not captured on their system to get this sorted or fulfilled. And with the new leap phone i need to do an upgrade that is almost 1GB. This is ridiculous! I pay for something that's suppose to be implemented within 2hrs of the upgrade.<br> <br> Another contract, another service provider and another unhappy customer!!!<br> <br> Should have changed to Vodacom when i had the chance!!!
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
06 Dec 2015, 11:25Hello pepperpip,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that the matter has been escalated to the relevant department for the provision of the 30GB ref Request REQ:***. Please allow a turnaround time 2/72hrs
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that the matter has been escalated to the relevant department for the provision of the 30GB ref Request REQ:***. Please allow a turnaround time 2/72hrs
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply06 Dec 2015, 11:25
Official
Hello pepperpip,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that the matter has been escalated to the relevant department for the provision of the 30GB ref Request REQ:***. Please allow a turnaround time 2/72hrs
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that the matter has been escalated to the relevant department for the provision of the 30GB ref Request REQ:***. Please allow a turnaround time 2/72hrs
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Regards
Nompumelelo
REQ:***
