LTE VERY Slow!!!! Bloubosrand Randburg
Please fix your Bloubosrand Randburg Tower.. EVERY damn month I have to log a complaint!! fix your seriously slow internet NOW!!! this is rediculous.... it took me an hour just to log this complaint... when it works it works like magic but every single month once per month it becomes deadly slow! and dont send me your stupid coverage report email yet again where I have to give all my details and write you an essay ! just fix your tower... i cannot send a coverage fault every single month... i pay for internet so just fix it... you are in breach! I pay for LTE!! I had to force my router to 3G and switch off LTE to send this complaint.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
12 Feb 2016, 21:23Hello marcoash,
Dear Valued Customer
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly populate the below template list, and forward the completed mail to our Coverage Contact Centre hub on ***
Alternatively you can also contact them on number *** toll-free from an MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Kind Regards
Siphumezo
REQ:***
Dear Valued Customer
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly populate the below template list, and forward the completed mail to our Coverage Contact Centre hub on ***
Alternatively you can also contact them on number *** toll-free from an MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply12 Feb 2016, 21:23
Official
Hello marcoash,
Dear Valued Customer
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly populate the below template list, and forward the completed mail to our Coverage Contact Centre hub on ***
Alternatively you can also contact them on number *** toll-free from an MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Kind Regards
Siphumezo
REQ:***
Dear Valued Customer
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly populate the below template list, and forward the completed mail to our Coverage Contact Centre hub on ***
Alternatively you can also contact them on number *** toll-free from an MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Kind Regards
Siphumezo
REQ:***