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Bongani B
1 reviews | Active since Aug 2012
21 Oct 2015, 13:54
LTE upgrade 30 gig promotion not loaded
i upgraded and the LTE promotion was not uploaded on my account.<br> <br> I have enquired and i have been sent pillar to post<br> <br> This does not go down well with me<br> <br> at the same time my monthly data bundle was not loaded<br> <br> what is going on?<br> <br> <br> two references number to my queries<br> ***<br> ***
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MTN South Africa's replyOfficial
21 Oct 2015, 17:18Hello Melokuhle,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We have escalated this matter to the relevant department for urgent attention. We will update you once your Data bundle has been allocated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We have escalated this matter to the relevant department for urgent attention. We will update you once your Data bundle has been allocated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
MTN South Africa's reply21 Oct 2015, 17:18
Official
Hello Melokuhle,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We have escalated this matter to the relevant department for urgent attention. We will update you once your Data bundle has been allocated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We have escalated this matter to the relevant department for urgent attention. We will update you once your Data bundle has been allocated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***