1 reviews | Active since Jul 2017

04 Jul 2017, 13:56

LTE Sim card delivery

<p>I migrated y contract's airtime, sms and data bundle because I did not want to upgrade my contract but only receive a different bundle. MTN asked if I wanted an LTE Sim card delivered which I agreed to but only during specific dates which I specified because I was not home. The enxt day I received an SMS stating that the Sim was going to be delivered (after specifying that I was not going to be home). I tried to get hold of MTN to prevent them from delivering but they were impossible to get hold of. The delivery man phoned to ask where I am to receive my Sim who'm I had to then send home. I then received another SMS saying my Sim card was going to be delivered again outside of the specified dates, but this time I didn't even get a phone call for deliver. Finally a received an SMS for deliver during the dates I was home but no one has arrived to deliver it. I tried to phone MTN to ask what has happened to the deliver however my calls wouldn't go through because "I had insufficient airtime" although I have 80 minutes to call. Once I got a call centre person to put me through rather than phoning the number directly I was put on hold and have been waiting for an asnwer for the past 20 minutes with no answer. </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply06 Jul 2017, 23:56
Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with the Retentions department to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

regards

mike

Complaints Management Team
Reference Number: ***4

Best regards,