LTE SIM

I received a call from the team tasked to courier LTE SIM card and he I was thinking finally MTN is doing something positive. Got the SIM card and tried to SIM Swap, I had a glitch on Sim swapping and called the call center. The lady consultant tells me I need to visit an MTN store for RICA. I am wodering why did MTN even send me the card if I have to be inconvinced now to RICA, I should have just been asked to go pick up a SIM card to my nearest store rather because the courier has not added any value to my time anyway. I am afraid I will not entertain this LTE SIM but just put it in the bin and if I have to migrate to an alternative network because of bad network connection, I will do so as you can already see from my alternative number. Surely if customers we satisfied with the service, there is no need for a different service providers SIM. The organisation really need to consider a different approach to its business model.