IM
Ivy M
1 reviews | Active since Sept 2025
22 Sept 2025, 17:17
LTE MTN NO NETWORK COVERAGE ROUTER , NO ONE WANT TO HELP ME TO CANCEL THE CONTRACT
I HAVE SIGNED A 24 MONTHS LTE HOME INTERNET ROUTER CONTRACT ON THE 16 SEPTEMBER 2025 , HEY DELIVERED THE ROUTER VIA DSV COURIER 19 SEPTEMBER 2025, THE ROUTER IS NOT WORKING DUE TO NETWORK COVERAGE. I PHONED MTN CALL CENTRE I WAS TOLD TO TAKE THE ROUTER TO THE MTN STORE SIGN THE RETURN FORM AND CALL BACK FOR CANCELLATION , I RETURNED THE ROUTER TODAY , I WAS GIVEN THE REF NO :IRMS *** . THE CONSULTANT AT THE SHOP TOLD ME TO CANCEL ONLINE . I PHONED THE CANCELLATIONS DEPARTMENT THEY SAID THE CONTRACT WAS ACTIVATED BY THEIR 3RD PARTY OUTSOURCE COMPANY CALL FORCE DIRECT ,I CANNOT GO THROUGH TO THAT COMPANY TO CANCEL . PLEASE HELP ME TO CANCEL THE CONTRACT WITH MTN AND THE OUTSOURCE COMPANY
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Ivy M's updateReviewer Update
26 Nov 2025, 07:31DEBIT ORDER AND CANCELLATION OF AN MTN HOME ROUTER
I HAVE CANCELLED THE ROUTER IN SEPTEMBER 2025, I SENT AN EMAIL TO THE CANCELLATION DEPARTMENT AND EVEN PHONED THEM TO CANCEL ,I EVEN TOOK THE ROUTER BACK TO THE SHOP .
IN OCTOBER BUT MTN DEBITED MY ACCOUNT, I TRIED REVERSING IT ON MY APP AND IN THE BANK I COULD NOT. YESTERDAY MY ACCOUNT WAS DEBITED AGAIN . MTN IS THE WORST COMPANY IN THE WHOLE .
I HAVE CANCELLED THE ROUTER IN SEPTEMBER 2025, I SENT AN EMAIL TO THE CANCELLATION DEPARTMENT AND EVEN PHONED THEM TO CANCEL ,I EVEN TOOK THE ROUTER BACK TO THE SHOP .
IN OCTOBER BUT MTN DEBITED MY ACCOUNT, I TRIED REVERSING IT ON MY APP AND IN THE BANK I COULD NOT. YESTERDAY MY ACCOUNT WAS DEBITED AGAIN . MTN IS THE WORST COMPANY IN THE WHOLE .
IM
Ivy M's update26 Nov 2025, 07:31
Reviewer Update
DEBIT ORDER AND CANCELLATION OF AN MTN HOME ROUTER
I HAVE CANCELLED THE ROUTER IN SEPTEMBER 2025, I SENT AN EMAIL TO THE CANCELLATION DEPARTMENT AND EVEN PHONED THEM TO CANCEL ,I EVEN TOOK THE ROUTER BACK TO THE SHOP .
IN OCTOBER BUT MTN DEBITED MY ACCOUNT, I TRIED REVERSING IT ON MY APP AND IN THE BANK I COULD NOT. YESTERDAY MY ACCOUNT WAS DEBITED AGAIN . MTN IS THE WORST COMPANY IN THE WHOLE .
I HAVE CANCELLED THE ROUTER IN SEPTEMBER 2025, I SENT AN EMAIL TO THE CANCELLATION DEPARTMENT AND EVEN PHONED THEM TO CANCEL ,I EVEN TOOK THE ROUTER BACK TO THE SHOP .
IN OCTOBER BUT MTN DEBITED MY ACCOUNT, I TRIED REVERSING IT ON MY APP AND IN THE BANK I COULD NOT. YESTERDAY MY ACCOUNT WAS DEBITED AGAIN . MTN IS THE WORST COMPANY IN THE WHOLE .