AB
Adeesh B
1 reviews | Active since Sept 2012
01 Apr 2016, 07:14
LTE - Does it exist at MTN
It's been nearly a year now that I have my Samsung S6 Edge and not once have I experienced LTE. I have been to Gauteng and other provinces and no matter where I go LTE doesn't seem to exist. I have checked the LTE coverage where I stay and I should be experiencing LTE. I then called the call centre on 808 who asked me to call 1555. After calling 1555 they sent me back to 808 who cancelled the LTE service and then activated again and they said this would work. Nothing has changed. I still can't get LTE. I have really lost my faith in MTN.
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MTN South Africa's replyOfficial
04 Apr 2016, 13:20Hello adeesh030288,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please tak note that the LTE service are active on the account and on the network.
We have sent the request to the back end technicians to investigate this.
You are welcome to contact our coverage department as well to assist you, coverage number ***.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please tak note that the LTE service are active on the account and on the network.
We have sent the request to the back end technicians to investigate this.
You are welcome to contact our coverage department as well to assist you, coverage number ***.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply04 Apr 2016, 13:20
Official
Hello adeesh030288,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please tak note that the LTE service are active on the account and on the network.
We have sent the request to the back end technicians to investigate this.
You are welcome to contact our coverage department as well to assist you, coverage number ***.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please tak note that the LTE service are active on the account and on the network.
We have sent the request to the back end technicians to investigate this.
You are welcome to contact our coverage department as well to assist you, coverage number ***.
Kind Regards,
Alice van der Merwe
***
Best regards,